Refund policy


ASIC MINERS Refund Policy

At ASIC MINERS, customer satisfaction is our top priority. We strive to ensure that every order meets your expectations. However, if you are not completely satisfied with your purchase, we offer a hassle-free refund policy under the conditions outlined below.

1. Eligibility for Refunds

You may request a refund if:

  • The product is defective or damaged upon arrival.
  • You received the wrong item in your order.
  • The order was canceled before shipment.
  • The product is returned within 30 days of delivery, in its original condition.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team at Contact@asicminers.ca within 30 days of receiving your order.
  2. Provide your order number, a detailed explanation, and, if applicable, photos of the issue.
  3. Our team will review your request and, if approved, provide instructions for returning the product.

3. Return Conditions

  • The item must be unused, in original condition, with all packaging, accessories, and documentation included.
  • If returning a defective item, ensure it is packaged securely to prevent further damage.
  • Customers are responsible for return shipping costs, except in cases of damaged or incorrect orders.

4. Refund Processing Time

  • Once we receive and inspect the returned item, we will process the refund within 5-10 business days.
  • Refunds will be issued to the original payment method.
  • Depending on your bank, the refunded amount may take a few days to reflect in your account.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used, modified, or damaged by the customer.
  • Orders that exceed the 30-day return period.
  • Digital goods, software, or licenses.
  • Items purchased on clearance or final sale.

6. Order Cancellations

  • Orders can be canceled before shipment for a full refund.
  • If the order has already shipped, the standard return policy applies.

7. Lost or Stolen Packages

  • ASIC MINERS is not responsible for lost or stolen packages after delivery confirmation.
  • If your package is lost in transit, please contact us for assistance in filing a claim with the shipping provider.

8. Contact Us

If you have any questions regarding our refund policy or need assistance with a return, please contact our support team at:

📧 Email: Contact@asicminers.ca
🌐 Website: www.asicminers.ca

We appreciate your trust in ASIC MINERS and are committed to providing a fair and transparent refund process.