Shipping policy
Shipping & Return Policy for ASIC MINERS
At ASIC MINERS, we are committed to providing a seamless and efficient shipping experience through our trusted carriers, DHL and UPS. We ensure that from the moment you place your order to its arrival, the process is smooth, transparent, and secure.
Shipping Policy
Shipping Zones
We proudly offer worldwide shipping, ensuring that no matter where you are, you can access our cryptocurrency mining products and services.
Shipping Costs
Great news! All orders qualify for free shipping, so you can shop with confidence without any additional shipping charges.
Shipping Timeframes
Once your payment is confirmed, we require 24 to 48 hours to process your order before shipping it out. Typical delivery times are as follows:
- Domestic (Canada) Orders: 1 to 3 business days
- International Orders: 3 to 10 business days
Please note that while we strive for timely deliveries, external factors such as customs clearance and unforeseen logistical issues may cause delays.
DDP Shipping and Customs
We offer Delivered Duty Paid (DDP) shipping, meaning that all customs duties and taxes are handled in advance. This ensures that your order arrives without any unexpected fees.
Insured Parcels
All shipments from ASIC MINERS are fully insured, protecting your mining equipment from damage or loss during transit.
Order Placement
To ensure security and a consistent experience, all orders must be placed through our official webshop. In-person collection is not available to maintain a smooth and reliable process.
Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your package in real time.
Return Policy
At ASIC MINERS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges.
Return & Exchange Eligibility
- Returns and exchanges are accepted within 30 days of receiving your order.
- The item must be in its original condition, unaltered, with all packaging and accessories intact.
- Returns are not accepted for used or modified products.
How to Initiate a Return or Exchange
- Contact our customer support team at Contact@asicminers.ca within 30 days of receiving your order.
- Provide your order number and a brief reason for the return or exchange.
- Our team will guide you through the process and provide a prepaid shipping label if applicable.
Refunds & Processing Time
- Once we receive and inspect the returned item, we will process your refund or exchange promptly.
- Refunds will be issued to the original payment method within 5-10 business days.
- Exchanges will be processed immediately upon receiving the returned product.
Non-Refundable Items
The following items do not qualify for refunds:
- Products that have been used, damaged, or modified by the customer.
- Orders that exceed the 30-day return window.
- Final sale or clearance items.
Contact Us
For any questions regarding shipping, returns, or exchanges, feel free to reach out to our customer support team:
Email: Contact@asicminers.ca
Website: www.asicminers.ca
At ASIC MINERS, we pride ourselves on delivering high-quality products and exceptional service. Thank you for choosing us as your trusted cryptocurrency mining hardware provider.
